We guarantee that you will have a technician working on your problem within minutes of your call or chat session with the GOAL of solving the issue on the very first contact, saving you both time and frustration. This “Service Level Agreement (SLA)” is written into every service agreement we give to our clients because it’s “standard procedure”.If you choose an IT vendor with only specialist niche knowledge, you may end up with a static solution that cannot accommodate the development of your business. Choose several different suppliers of various products and services, and you might use your precious time and resources dealing with each of them.With NORRIQ, you get the best of all worlds: access to a full-service provider with deep expertise, 360˚ around your business and IT needs — and one point of contact for everything.